Support
Bluxride Pro support
Help with the Bluxride Pro app for companies and their drivers.
Getting started
- Companies: create your fleet account on this website, then download Bluxride Pro and sign in.
- Drivers: ask your company for its company code or an email invite, download Bluxride Pro, and choose “Join your company”.
Common questions
- I can't sign in.
- Tap "Forgot your password?" on the sign-in screen. If your company removed you, ask them to invite you again.
- My document was rejected.
- Open Compliance (company) or Documents (driver), read the reason, and upload a clearer photo or PDF.
- I'm not getting trip notifications.
- Allow notifications for Bluxride Pro in your phone's settings.
- My location isn't showing.
- Allow location for Bluxride Pro in your phone's settings.
Safety
In an emergency, call 911 first. On a trip, pressing and holding SOS in the app alerts your dispatch and Bluxride with your position.
Delete your account
Email support@bluxride.com from the email address on your account and ask us to delete it.