Cancellation & Refund Policy

Free cancellation

Eco Sedan, Sedan, Business Sedan, SUV and Business SUV: free cancellation until 12 hours before pickup.

Transit (12 passengers), Sprinter (14 passengers), Sprinter Executive, Limo, Limo Bus and any hourly booking: free cancellation until 24 hours before pickup.

Your trip page shows the exact time your free cancellation ends, in the local time of the pickup.

Later cancellations and no-shows

If you cancel after the free cancellation window, or the passenger does not show, the full fare is charged.

Once the driver is on the way to the pickup, a cancellation counts as late, whatever the time.

Before you confirm a cancellation, we show you whether it is free or what it will cost.

The fee is a share of the trip price — today the full trip price. It never includes the gratuity or Bluxride's booking fee.

Waiting time

Pickups at a home, hotel or any other address include 15 minutes of free waiting from the pickup time.

Airport pickups include 45 minutes of free waiting after a domestic flight lands, and 60 minutes after an international flight. We track your flight, so a delay does not count against you.

After the free waiting time, waiting is charged in 15-minute blocks at the waiting rate in our price list. Your driver tells you when paid waiting starts.

Refunds

Refunds go back to the original card, usually within 5–10 business days.

Who this applies to

This policy applies to bookings made with Bluxride. Partner companies that book their own customers follow their own policy, which is shown at booking. Corporate accounts may have negotiated terms that take precedence.

Questions

To cancel or change a booking, or ask about a charge, contact support@bluxride.com or call +1 (310) 733-9989. See also our Terms of Service.